Reviews For Sport Clips Haircuts of North Mesa

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1 rating

What a disappointment! Several weeks ago I went to Sport Clips for the first time in Mesa on McKellips. I got one of the best haircuts I have ever had from Kimmy. And that was the last time anything went well at Sport Clips. The on-line check in is worthless. They simply don't follow (or care) about any of times the customer is given both on the web site during check in or on the board in the store. The last time I went in for a haircut it said it was a 50 minute wait, which I waited. After 50 minutes of waiting they took another person in before me, telling me I am next, which pushed my wait time out for the better part of an hour. 2 hours to wait for a haircut (with on-line check in). This was unacceptable to me and I walked out. Before I came back today (again, with on-line check in) I called and was told there was no one in the building and to come on in. 10-15 minutes later I arrived to a full waiting room. I checked in and the board said 33 minute wait (even though the on line system said 15 minutes). I watched as 7 walk ins were taken and completed before me. Once the 33 minutes passed and it said I was on deck, just another delay. I sat waiting in "On Deck" status (the store was empty and my hair cutter was no where to be seen) for another 10 minutes. When I spoke to the person at the counter I was met with "Well, I don't know what to tell you". Real professional! No interest in the customers concerns, no attempt to rectify the situation. There is a sarcastic attitude of indifference at this shop. Once again I had had enough and walked out again. I went to another sport clips and got one of the worst haircuts I have had in awhile. Too much hair sticking up on top. Got home and tried to make it look decent. Turns out the same person manages both shops. I have been to other hair salons that use the same on-line check in, except theirs works. I cant tell you how disappointing it is, that after finding someone who gave me a great haircut and not being able to get another cut after 3 attempts at this store. UPDATE: I just tried to write a review on their website (McKellips) to get a response (per the instructions) and the very first box it wants me to enter is the store Number. NOWHERE on the web site are store numbers available. Good one Sport Clips! So, I called the store. And guess what? They don't know what I am talking about.

5 rating

When I checked in 95 minutes before the haircut I thought that was a little excessive when I got there about 10 minutes after checking in your system canceled my appointment. I then waited an additional 30 minutes for my haircut now I don’t always go with the cheapest way out matter fact I spend a lot of money with you Watt watt is astounding was that I heard other customers at 30 minutes being inside the store walk out saying that your system sucked now Chantel that is my stylist took this in stride and tried her best to talk people out of leaving I don’t know what’s going on with your system but you are losing clientele over it you need to fix it now as far as Chantel goes she did a fantastic job as she always does And I will keep coming back as I always do I don’t know what the issue is with your system but you really need to fix it and your prices do not agree with what’s being shown on your website or in the all salon prices Shown you need to fix that as well it’s a surprise when you walk in and the haircuts are five dollars more than what your prices say online this is just constructive and fair I’ve been a long time customer probably over 20 years you need to fix these issues thank you for listening

1 rating

Waited over 30 minutes, came inside, checked in. Was told ten to 15 minute wait....never received text from stylist after 30 minutes waiting... came back into stylist cutting hair, stood there to be helped..... she saw me, but never came to help.... are you kidding me.... place is a joke.... never will return.

Rated 3.2 out of 5.0 based on 11 Client reviews

Robert L. | October 22, 2021 Service

"What a disappointment! Several weeks ago I went to Sport Clips for the first time in Mesa on McKelli" more
Gary Snoke. | October 25, 2020 Service

"When I checked in 95 minutes before the haircut I thought that was a little excessive when I got the" more
Chuck J. | July 22, 2020 Haircut

"Waited over 30 minutes, came inside, checked in. Was told ten to 15 minute wait....never received te" more
John H. | December 21, 2019 Haircut

"Never had a worst haircut ever by chantell I would never recommend anyone going to this salon very r" more
Ken B. | July 2, 2018 Overall Experience

"Not just a haircut. Love coming to sports clips. Diamond is a great stylish with a great attitude an" more
Jason P. | May 27, 2018 Overall Experience

"I drive from Queen Creek to see Diamond, she always provides great convo and the perfect haircut eve" more
Scott J. | May 5, 2018 Overall Experience

"I drive from San Tan Valley to this location because of the service and stylist. Amanda is great and" more
John F. | January 4, 2018 Haircut

"Stylist had to bring in manager to finish haircut, one of worst in my life, terrible......" more
garrett m. | September 18, 2017 Haircut

"I have gone to north mesa sports clips for the last three years. I have had different stylists and t" more
Rev Dave P. | September 17, 2017 Stylist

"Bridgett is the absolutely best person who has cut my hair....EVER! I have cowlicks coming out of m" more