Service Reviews For Sport Clips Haircuts of North Mesa

5 rating

When I checked in 95 minutes before the haircut I thought that was a little excessive when I got there about 10 minutes after checking in your system canceled my appointment. I then waited an additional 30 minutes for my haircut now I don’t always go with the cheapest way out matter fact I spend a lot of money with you Watt watt is astounding was that I heard other customers at 30 minutes being inside the store walk out saying that your system sucked now Chantel that is my stylist took this in stride and tried her best to talk people out of leaving I don’t know what’s going on with your system but you are losing clientele over it you need to fix it now as far as Chantel goes she did a fantastic job as she always does And I will keep coming back as I always do I don’t know what the issue is with your system but you really need to fix it and your prices do not agree with what’s being shown on your website or in the all salon prices Shown you need to fix that as well it’s a surprise when you walk in and the haircuts are five dollars more than what your prices say online this is just constructive and fair I’ve been a long time customer probably over 20 years you need to fix these issues thank you for listening

1 rating

I have had my hair cut art this location a few times. I called to set an appointment today, and was told they only do walk ins. First of all, I think thats a poor practice since I'm a busy guy and every time I've gone in the past I've either had to sit and wait for at least 30 minutes, or come back another day so as to not waste time sitting around. the girl informed me i could "check in" online. I asked her if I could just check in with her right then since we were on the phone. She said no, that i had to go online to do it. What an additional waste of time. I went online and after clicking on everything I could and spending 10 minutes wasting additional time looking for "online check in" which was no where to be found, i decided to call one of the many competitors in the area and was able to book a set time with ease. Sports Clips, if you really care about your customers, why would you make us jump through hoops to try to bring you our business and why make us sit around waiting if we have the foresight to plan our days ahead of time. You lost a customer today. Perhaps many more that didn't take the time to let you know that they went elsewhere. I encourage you to think of the customer first and realize that if you won't meet our needs, there are plenty of places nearby that will.

Rated 3.0 out of 5.0 based on 2 Client reviews

5
Gary Snoke. | October 25, 2020 Service

"When I checked in 95 minutes before the haircut I thought that was a little excessive when I got the"

1
Gregg L. | September 4, 2017 Service

"I have had my hair cut art this location a few times. I called to set an appointment today, and was"