Service Reviews For Sport Clips Haircuts of North Mesa

What a disappointment! Several weeks ago I went to Sport Clips for the first time in Mesa on McKellips. I got one of the best haircuts I have ever had from Kimmy. And that was the last time anything went well at Sport Clips. The on-line check in is worthless. They simply don't follow (or care) about any of times the customer is given both on the web site during check in or on the board in the store. The last time I went in for a haircut it said it was a 50 minute wait, which I waited. After 50 minutes of waiting they took another person in before me, telling me I am next, which pushed my wait time out for the better part of an hour. 2 hours to wait for a haircut (with on-line check in). This was unacceptable to me and I walked out. Before I came back today (again, with on-line check in) I called and was told there was no one in the building and to come on in. 10-15 minutes later I arrived to a full waiting room. I checked in and the board said 33 minute wait (even though the on line system said 15 minutes). I watched as 7 walk ins were taken and completed before me. Once the 33 minutes passed and it said I was on deck, just another delay. I sat waiting in "On Deck" status (the store was empty and my hair cutter was no where to be seen) for another 10 minutes. When I spoke to the person at the counter I was met with "Well, I don't know what to tell you". Real professional! No interest in the customers concerns, no attempt to rectify the situation. There is a sarcastic attitude of indifference at this shop. Once again I had had enough and walked out again. I went to another sport clips and got one of the worst haircuts I have had in awhile. Too much hair sticking up on top. Got home and tried to make it look decent. Turns out the same person manages both shops. I have been to other hair salons that use the same on-line check in, except theirs works. I cant tell you how disappointing it is, that after finding someone who gave me a great haircut and not being able to get another cut after 3 attempts at this store. UPDATE: I just tried to write a review on their website (McKellips) to get a response (per the instructions) and the very first box it wants me to enter is the store Number. NOWHERE on the web site are store numbers available. Good one Sport Clips! So, I called the store. And guess what? They don't know what I am talking about.

When I checked in 95 minutes before the haircut I thought that was a little excessive when I got there about 10 minutes after checking in your system canceled my appointment. I then waited an additional 30 minutes for my haircut now I don’t always go with the cheapest way out matter fact I spend a lot of money with you Watt watt is astounding was that I heard other customers at 30 minutes being inside the store walk out saying that your system sucked now Chantel that is my stylist took this in stride and tried her best to talk people out of leaving I don’t know what’s going on with your system but you are losing clientele over it you need to fix it now as far as Chantel goes she did a fantastic job as she always does And I will keep coming back as I always do I don’t know what the issue is with your system but you really need to fix it and your prices do not agree with what’s being shown on your website or in the all salon prices Shown you need to fix that as well it’s a surprise when you walk in and the haircuts are five dollars more than what your prices say online this is just constructive and fair I’ve been a long time customer probably over 20 years you need to fix these issues thank you for listening

I have had my hair cut art this location a few times. I called to set an appointment today, and was told they only do walk ins. First of all, I think thats a poor practice since I'm a busy guy and every time I've gone in the past I've either had to sit and wait for at least 30 minutes, or come back another day so as to not waste time sitting around. the girl informed me i could "check in" online. I asked her if I could just check in with her right then since we were on the phone. She said no, that i had to go online to do it. What an additional waste of time. I went online and after clicking on everything I could and spending 10 minutes wasting additional time looking for "online check in" which was no where to be found, i decided to call one of the many competitors in the area and was able to book a set time with ease. Sports Clips, if you really care about your customers, why would you make us jump through hoops to try to bring you our business and why make us sit around waiting if we have the foresight to plan our days ahead of time. You lost a customer today. Perhaps many more that didn't take the time to let you know that they went elsewhere. I encourage you to think of the customer first and realize that if you won't meet our needs, there are plenty of places nearby that will.